FAQ

Terralong Street Surgery - Your fully accredited medical practice

Frequently Asked Questions

Keeping our patients informed

Do you Bulk Bill?

Our practice is mixed billing. We bulk bill pension and concession card holders and children under the age of 16.

Other considerations can be discussed with your GP.

How can I contact a GP after hours?

After hours calls are automatically transferred to the after hours GP phone. Please be advised in case of an emergency or life threatening situation call 000 or present to your nearest Emergency Department if able to.

How confidential are my health records?

Rest assured that all staff are trained in maintaining your privacy and confidentiality.

Your medical record is a confidential document. It is the policy of our practice to maintain the security of your personal health information at all times and to ensure that this information is only available to authorised members of staff.

Terralong Street Surgery staff adhere to the Australian Privacy Principles. Patients are able to request access to their own personal health information in line with the Privacy Principles. You may request a copy of our privacy policy at reception.

If you wish for your information to be available online for you to access and edit through the Personal Electronic Health Record system please discuss this with your doctor.

How do I get my test results?

You may at times be asked to arrange some blood tests, XRAYs or other tests.

Your doctor will advise a plan for what to do after these tests are complete. You may be asked to return to discuss these results, however if you wish to find out about your results prior please contact our reception team who will arrange an appointment for you.

Our receptionists are not authorised to provide results to you.

Terralong Street Surgery nurse
Call reception on 02 4233 1155 to make an appointment or book online

We offer a range of local medical services for Kiama

Ways we can help you

Healthy families

We know that family life is a long and busy journey - you need a caring team who can guide you along the way.

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Senior care

Terralong Street Surgery has a team ready to be at your side in the years you need it most.

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Diet & nutrition

Take a more positive and proactive approach to your health starting with a balanced diet. We offer professional nutritional advice and care.

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More services

The Terralong Street Surgery offers a wide range of general practice services to keep you and your family fit and healthy.

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