The practice

Terralong Street Surgery - Your fully accredited Kiama medical practice

Your local Kiama Medical Practice

We help local families thrive & grow

Emergencies will always be given priority and our support staff will always attempt to contact you if there is any unforeseen delay, or if your doctor has been called away.

Visiting the surgery

PLEASE NOTE: We're a 'COVID safe' local practice. Online bookings are now available. Every effort will be made to accommodate your preferred time and preferred doctor.

Longer consultation times are available, so please ask reception if you require some extra time. If you or a family member require an interpreter service, we can organise this for you.

Please let us know when you make the appointment.

Book an appointment

All bookings must be made via phone – please call the surgery on 02 4233 1155 to make an appointment.

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Paying fees and billing arrangements

Our surgery is a mixed billing practice.
Consultation times are divided into 4 categories:

Service

Short consult up to 5 mins

$35.00 Standard
$37.50 Workers Compensation
$45.00 Travel Consult
$18.05 Medicare Gap on Standard

Standard consult up to 15 mins

$60.00 Standard
$76.00 Workers Compensation
$70.00 Travel Consult
$22.95 Medicare Gap on Standard

Long consult over 15 mins

$104.00 Standard
$140.00 Workers Compensation
$114.00 Travel Consult
$32.30 Medicare Gap on Standard

Extra long consult over 40 mins

$150.00 Standard
$216.00 Workers Compensation
$160.00 Travel Consult
$44.45 Medicare Gap on Standard

Fees are allocated by time. New patients will be charged an administration fee for the first consultation to securely record and archive medical records.

Fees are payable at the time of consultation by cash, EFTPOS, Visa or Mastercard. The practice can process your Medicare rebate directly into your bank account at the time of your visit provided you hold a current Medicare card and EFTPOS card.

Workers Compensation consultations are charged in accordance with those set by WorkCover Australia and are payable on the day.

The Surgery fee schedule is displayed in the waiting room. In addition, reception staff can advise patients on fees and Medicare rebates with options available for claiming Medicare refunds.

Consumables used in procedures such as skin lesion removals, pap smears and dressings are charged.

Travel-related consultation including vaccinations and pre-employment medicals will attract a fee on the day. Reception staff can discuss these costs with you. These services are not covered by Medicare.

It is essential when making an appointment to advise reception of the likely category required. This will assist the doctors in managing patient waiting times.

If you have any difficulties in paying our fees, please discuss this with us prior to your consultation.

The GPs at this Practice will Bulk Bill pensioners, health care card holders, chronically ill patients and children under 16.

Terralong Street Surgery looks forward to caring for your family

Important information

Care outside of normal hours

The Practice provides 24-hour care for patients. Please ring the surgery number 02 4233 1155 and leave a message. The doctor on call will respond to your enquiry as soon as the doctor is available. After hours charges apply for out-of-hours consultations.

Home visits

Home visits are available for regular patients of the Practice whose condition prevents them from attending the surgery.

Phone access

GPs within the Practice may be contacted during normal surgery hours by phoning 02 4233 1155. If the doctor is with a patient, a message will be taken and your call will be returned as soon as possible. We will immediately give appropriate advice in response to a call for emergency assistance.

Getting results

Your doctor will advise you, during the consultation, when your results are expected to be available. We will contact you if you need to make an appointment to discuss your results with your doctor. Please note that your privacy and our Practice policy prevents us from discussing your results over the phone. For that reason, you will need an appointment.

Reminder system

Our Practice is committed to preventative care. Your doctor will seek your permission to be included on our reminder system. We may issue with a reminder notice from time to time offering you preventative health services appropriate to your care. If you do not wish to be part of this system, please advise your doctor or reception.

Management of your personal health information

Your medical record is a confidential document. It is Practice policy to maintain the security of personal health information at all times and to ensure that this information is only available to authorised staff. Patients can assist by advising updated details to your GP or reception staff. We abide by the ten National Privacy Principles which are available on the website for the Office of the Australian Information Commissioner.

Your satisfaction and rights

If you have any concern regarding the service we provide, we would like to hear about it. Please feel free to speak openly to your doctor or reception. Alternatively, write to us or use our suggestion box located on the front reception desk. We take your concerns and suggestions seriously and the Practice Manager will reply to you with an explanation on how we will address any issues raised.

NSW Health Care Complaints Commission
Level 13, 323 Castlereagh St, Sydney NSW 2000
Locked Bag 18
Strawberry Hills NSW 2012
Ph: 1800 043 159 (toll free) or (02) 9219 7444
Fax: (02) 9281 4585
TTY: (02) 9219 7555
Email: hccc@hccc.nsw.gov.au
Web: www.hccc.nsw.gov.au

Offering quality medical services for Kiama and Illawarra

Where quality medical care matters

An experienced and qualified team of general practioners

Offering a choice of male and female doctors with extended training, wide experience and availabilities.
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A wide spectrum of medical services and care for families

We offer a variety of services when visiting your doctor. It's as close to a one stop shop as you can get.
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Professional nursing staff and admin support team

Experienced health workers, highly trained in delivering quality care for the Kiama community.
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PROVIDING INCLUSIVE SERVICES AND CARE FOR LGBTIQA+ PEOPLE

Terralong Street Surgery management and staff are dedicated and committed to providing quality Health Care Provision to all people from all walks of life, Culture, Sexuality and Diversity.

Call reception on 02 4233 1155 to make an appointment or book online

We offer a range of local medical services for Kiama

Ways we can help you

Healthy families

We know that family life is a long and busy journey - you need a caring team who can guide you along the way.

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Senior care

Terralong Street Surgery has a team ready to be at your side in the years you need it most.

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Diet & nutrition

Take a more positive and proactive approach to your health starting with a balanced diet. We offer professional nutritional advice and care.

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More services

The Terralong Street Surgery offers a wide range of general practice services to keep you and your family fit and healthy.

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